The National Payments Corporation of India has joined hands with BHIM UPI to float “UPI-Help” as a part of its efforts to enable a seamless resolution mechanism for its digital users.
UPI-Help will enable BHIM UPI users to check their App for the status of pending transactions, raise complaints on transactions that have not been processed or money not credited to its beneficiary, and updates on merchant transactions.
For now, BHIM-Help can help with the resolution of complaints online for person-to-person (P2P) transactions. Additionally, in case of pending transactions where the user does not take any actions, the UPI–Help option will proactively attempt to auto-update the final status of the transaction on the app. The move is in consonance with the Reserve Bank of India’s vision of having a customer-friendly and transparent dispute redressal mechanism to infuse greater confidence in going digital.
To begin with, NPCI has made UPI-Help available for the customers of SBI, AXIS Bank, HDFC Bank, and ICICI Bank. Customers of other banks part of UPI will be able to enjoy the convenience of the UPI-Help interface in the coming months.
